FAQs

Yes, it is possible to integrate Eva with your existing systems.

Yes, it will be integrated into your Outlook emails and calendar as standard.

Yes, managers can view reports and investigations on a dashboard that holds all the data inputted into Eva. They can also see themes arising and manage the information on a range of dashboards.

Eva has the capability for version control so that the terms of reference, reports and information can be sent out in draft form to be reviewed before they are finalised.

Yes, the Eva dashboards pull out the data inputted into Eva. Eva will draw out themes and learning in real time. They can be grouped by site and by service, or however your organisation is divided.

Eva is a user- friendly and intuitive tool that enables frontline staff and managers to investigate in a standardised way, using the NPSA-recommended analytical tools. It is different to other software packages as no other tools are currently available to take the investigator through the investigation process, step-by-step. Eva digitises an exercise currently done on pen and paper and captures important data that is currently lost in the manual system.

Yes, Eva uses the principles of root cause analysis and the principles set out in the 2015 NHS England Serious Incident Framework.

Yes, Eva has been created by experienced investigators and is consistent with national guidance. It follows a standardised process which adheres to investigation requirements and uses best practice.

Yes, each investigation will follow the standard framework that the CCG expects. The CCGs can continue to use their own tools to quality assess the investigation.

As well as their initial training, there is an Ask Eva feature which gives help and guidance to investigators. There is also technology and consultancy support available.

The Eva dashboards pool investigation data inputted into Eva from across the organisation. This allows the monitoring and oversight of the investigation processes and outcomes to be displayed in one place, in real time. The dashboards include insights on action plans, themes by date, service and care management problems, and data on the investigations themselves.

Yes, the Eva dashboards allow governance teams and managers to see the status of all live and completed investigations.

No, Eva is a web-based application and can be used on any device. All you need is an internet connection.

It will take 2 weeks to fully onboard Eva into your organisation. This will include the IT set up and training for staff.

An Eva demonstration is free. The cost of Eva is dependent on the number of licenses and will be specific to the needs of each organisation.

Eva works with Office 2010, 2013, 2016, and Office 365.

Yes, each user is assigned a license.

Your data can be extracted from the system so that you keep the information you have inputted.

Eva can use your existing log in so that it is easy for you to access the system.

Yes, it is a secure system that uses two factor authentication.

Eva’s security has passed security questions for the NHS meaning it is safe to use. If you have specific questions please get in touch.

License numbers vary depending on each organisation and their investigation practices. For more information on licences please contact us.

Eva data is stored in the Microsoft cloud.

Eva provides optimal data security by using state-of-the-art Microsoft technology.

Yes, the system is GDPR compliant, although users will need to ensure that they have the necessary consents if they put personal data into the system.

Eva adds value to patient care by producing higher quality reports, leading to greater insights into underlying themes and causes, meaning issues can be identified earlier and dealt with better to ultimately improve patient safety and care.

Training for using Eva will be provided, however the system is ergonomic and easy-to-use. It has helpful tips and guidance throughout so that users can be taken through the process. If users need further support, there is a helpline for them to call. This will include assistance for both IT issues and questions on the investigation process.

Yes, investigators will be guided throughout the process while they investigate, and information they input along the way will be populated into their final report.

Ask Eva is an online guide immediately available to the investigator. Ask Eva contains definitions of key terms, articles and videos to support the user through each stage of an investigation.

As well as your initial training, there is an Ask Eva feature which gives help and guidance throughout your investigation.

Yes, Eva is a web-based application.

Currently, the tool will be held by one organisation, but we are looking at developing this further in the future.

Yes, Eva is ergonomic, logical, and easy to use as it takes the user through a step-by-step process of an investigation.

Yes, Eva keeps everything saved in the system on one record meaning that you can revisit your investigation where you left it.

Patient safety incidents are any unintended or unexpected incidents which could have or did lead to harm for one or more patients receiving healthcare. All incidents that result in moderate harm, severe harm or death to a patient are investigated.

The terms of reference can also be described as the scope of an investigation. It sets out the specific areas that will be reviewed.

Duty of Candour means that every healthcare professional must be open and honest with patients when something that goes wrong with their treatment or care causes, or has the potential to cause, harm or distress.

The investigation lead will be able to share the draft terms of reference with you on the Eva portal, this is so you can comment on the proposed scope of the investigation.

The Eva portal is a portal for patients, carers and families. This portal will provide updates on the investigation. There will also be an option to request contact with the investigation team.

Yes, the portal has the capability of uploading documents that you want to share with the investigation team.