Frequently asked questions


Can Eva be integrated with existing systems?

Yes, it is possible to integrate Eva with your existing systems.

Will Eva link to my email?

Yes, it will be integrated into your Outlook emails and calendar as standard.

Do we have to install new software?

No, Eva is a web-based application and can be used on any device. All you need is an internet connection.

How long is the implementation of Eva?

It will take 2 weeks to install Eva.

Will the reports be easy to manage?

Yes, managers can view reports and investigations on a dashboard that holds all the data inputted into Eva. They can also see themes arising and manage the information on a range of dashboards.

What about version control?

Eva has the capability for version control so that terms of reference, reports and information can be sent out in draft form to be reviewed before they are finalised.

How much data can be stored in Eva?

Eva comes with File capacity of 20GB and Data capacity of 10GB, additional increments are available for purchase.

  • Data Capacity £30.20/1GB/month
  • File Capacity £1.50/1GB/month

Can external users from other healthcare organisations use Eva for an investigation they are involved in with our trust?

We can confirm that adding additional, external users is possible and they would require an Eva license.


Will we need a lot of training?

We will provide basic training for Eva, however the system is ergonomic and easy-to-use. It has helpful tips and guidance throughout so that users can be taken through the process. If users need further support, we will have a helpline for them to call. This will include help for both IT issues and questions on the investigation process.

Will it save me time?

Yes, investigation reports are created throughout the process and your fully-formatted report will be created at the end of the process, with the click of a button. This will mean investigators will not be entering the same information twice.

Is it easy to use?

Eva is ergonomic and logical, and therefore easy to use.


What is a serious incident investigation?

Patient safety incidents are any unintended or unexpected incidents which could have, or did lead to harm for one or more patients receiving healthcare.

All incidents that result in moderate harm, severe harm or death to a patient are investigated.

What are terms of reference?

The terms of reference can also be described as the scope of an investigation. It sets out the specific areas that will be reviewed.

What is Duty of Candour?

Duty of Candour means that every healthcare professional must be open and honest with patients when something that goes wrong with their treatment or care causes, or has the potential to cause, harm or distress.

Will I have a say on what is investigated?

The investigation lead will be able to share the draft terms of reference with you on the Eva portal, this is so you can comment on the proposed scope of the investigation.

How will I stay updated on the investigation?

The Eva portal is a portal for patients, carers and family. This portal will provide updates on the investigation. There will also be an option to request contact with the investigation team.

Can I upload information?

Yes, the portal has the capability of uploading documents that you want to share with the investigation team.

Join us at our Eva events and find out how Eva can benefit your organisation.

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