Frequently asked questions


Can Eva be integrated with existing systems such as Datix/Ulysses

Yes, it is possible to integrate Eva with your existing systems.

Will Eva link to my email?

Yes, it will be integrated into your Outlook emails and calendar as standard.

Will the reports be easy to manage?

Yes, managers can view reports and investigations on a dashboard that holds all the data inputted into Eva. They can also see themes arising and manage the information on a range of dashboards.

What about version control?

Eva has the capability for version control so that the terms of reference, reports and information can be sent out in draft form to be reviewed before they are finalised.

Is it possible to draw out themes?

Yes, the Eva dashboards pull out the data inputted into Eva. Eva will draw out themes and learning in real time. They can be grouped by site and by service, or however your organisation is divided.

How is it different to current technology?

Eva is a user- friendly and intuitive tool that enables frontline staff and managers to investigate in a standardised way, using the NPSA-recommended analytical tools. It is different to other software packages as no other tools are currently available to take the investigator through the investigation process, step-by-step. Eva digitises an exercise currently done on pen and paper and captures important data that is currently lost in the manual system.

Does it fit in with national guidance on deaths?

Yes, Eva uses the principles of root cause analysis and the principles set out in the 2015 NHS England Serious Incident Framework.

Is it consistent with national guidance?

Yes, Eva has been created by experienced investigators and is consistent with national guidance. It follows a standardised process which adheres to investigation requirements and uses best practice.

Does an Eva investigation meet the expectations of a CCG?

Yes, each investigation will follow the standard framework that the CCG expects. The CCGs can continue to use their own tools to quality assess the investigation.

How will my staff be supported?

As well as their initial training, there is an Ask Eva feature which gives help and guidance to investigators. There is also technology and consultancy support available.

What is on the Eva dashboard?

The Eva dashboards pool investigation data inputted into Eva from across the organisation. This allows the monitoring and oversight of the investigation processes and outcomes to be displayed in one place, in real time. The dashboards include insights on action plans, themes by date, service and care management problems, and data on the investigations themselves.

Can I track the progress of my staff’s investigations?

Yes, the Eva dashboards allow governance teams and managers to see the status of all live and completed investigations.

Do we have to install new software?

No, Eva is a web-based application and can be used on any device. All you need is an internet connection.

How long does it take to onboard Eva into our organisation?

It will take 2 weeks to fully onboard Eva into your organisation. This will include the IT set up and training for staff.

How much does it cost?

An Eva demonstration is free. The cost of Eva is dependent on the number of licenses and will be specific to the needs of each organisation.

IT Support

What versions of office/Microsoft does Eva work with?

Eva works with Office 2010, 2013, 2016, and Office 365.

Is it one user per license?

Yes, each user is assigned a license.

What happens to our data if we cancel our Eva licences?

Your data can be extracted from the system so that you keep the information you have inputted.

Does Eva support the current NHS policy of single sign-in?

Eva can use your existing log in so that it is easy for you to access the system.

Is Eva protected by multifactor authentication?

Yes, it is a secure system that uses two factor authentication.

How secure is Eva for its users?

Eva’s security has passed security questions for the NHS meaning it is safe to use. If you have specific questions please get in touch.

Is there a minimum license amount for organisations?

License numbers vary depending on each organisation and their investigation practices. For more information on licences please contact us.

Where is the data stored?

Eva data is stored in the Microsoft cloud.

Is the data confidential?

Eva provides optimal data security by using state-of-the-art Microsoft technology.

Is it GDPR compliant?

Yes, the system is GDPR compliant, although users will need to ensure that they have the necessary consents if they put personal data into the system.

How does Eva add value to patient care?

Eva adds value to patient care by producing higher quality reports, leading to greater insights into underlying themes and causes, meaning issues can be identified earlier and dealt with better to ultimately improve patient safety and care.


Will we need a lot of training?

Training for using Eva will be provided, however the system is ergonomic and easy-to-use. It has helpful tips and guidance throughout so that users can be taken through the process. If users need further support, there is a helpline for them to call. This will include assistance for both IT issues and questions on the investigation process.

Will it save me time?

Yes, investigators will be guided throughout the process while they investigate, and information they input along the way will be populated into their final report.

What is Ask Eva?

Ask Eva is an online guide immediately available to the investigator. Ask Eva contains definitions of key terms, articles and videos to support the user through each stage of an investigation.

How will I be supported?

As well as your initial training, there is an Ask Eva feature which gives help and guidance throughout your investigation.

Is it web-based?

Yes, Eva is a web-based application.

Is it multiagency?

Currently, the tool will be held by one organisation, but we are looking at developing this further in the future.

Is it easy to use?

Yes, Eva is ergonomic, logical, and easy to use as it takes the user through a step-by-step process of an investigation.

Can I come back to my investigation record?

Yes, Eva keeps everything saved in the system on one record meaning that you can revisit your investigation where you left it.


What is a serious incident investigation?

Patient safety incidents are any unintended or unexpected incidents which could have or did lead to harm for one or more patients receiving healthcare. All incidents that result in moderate harm, severe harm or death to a patient are investigated.

What are terms of reference?

The terms of reference can also be described as the scope of an investigation. It sets out the specific areas that will be reviewed.

What is Duty of Candour?

Duty of Candour means that every healthcare professional must be open and honest with patients when something that goes wrong with their treatment or care causes, or has the potential to cause, harm or distress.

Will I have a say on what is investigated?

The investigation lead will be able to share the draft terms of reference with you on the Eva portal, this is so you can comment on the proposed scope of the investigation.

How will I stay updated on the investigation?

The Eva portal is a portal for patients, carers and families. This portal will provide updates on the investigation. There will also be an option to request contact with the investigation team.

Can I upload information?

Yes, the portal has the capability of uploading documents that you want to share with the investigation team.

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