Amazon had revenues of $280 billion in 2019- not bad for an online bookshop founded in 1994. According to McKinsey [1], 35% of what Amazon customers buy comes from recommendations generated by the company’s algorithms. Netflix, another company founded at a similar time, has revenues of $20 billion and 75% of what customers watch comes …
NHS investigations- time to dive into the data pool? Read More »
COVID-19, as the disease is known, has created a formidable workload for our healthcare system over the last couple of months, whether it is building the NHS Nightingale Hospitals, re-organising acute hospitals or building new apps to track the spread of the disease. Many healthcare organisations have been on a ‘war’ footing. Almost all healthcare …
When a serious incident occurs, it is vital that the investigation process is thorough and can stand scrutiny. Getting to the heart of what went wrong and putting solutions in place to reduce the chances of a repeat incident requires an acute focus on the whole investigation process. Investigation request The first issue is being …
What does a good quality investigation look like and how can it be achieved? Read More »
‘Lessons must be learned’ It is a sad fact that in many parts of the public sector the phrase ‘lessons will be learned’ has become seriously devalued. There is no doubt that senior leaders are genuine when they include this phrase high-up in their response to families, regulators or media following a public shaming. But …
The power of investigations – ending the loop of ‘lessons must be learned’ Read More »
