Amazon had revenues of $280 billion in 2019- not bad for an online bookshop founded in 1994. According to McKinsey [1], 35% of what Amazon customers buy comes from recommendations generated by the company’s algorithms. Netflix, another company founded at a similar time, has revenues...
One of the most scary aspects of being involved at a senior level in a large organisation is ensuring that you have a good overview of what is happening on the ‘shop floor’. I know that senior managers are used to taking the blame (whether...
Amid the mass of uncertainty, we can all agree that Covid-19 has driven home the importance of digital technology. This is certainly true of the NHS, where technology has become embedded at a rate that previously seemed impossible. But, while Covid-19 is on everyone’s minds, the...
COVID-19, as the disease is known, has created a formidable workload for our healthcare system over the last couple of months, whether it is building the NHS Nightingale Hospitals, re-organising acute hospitals or building new apps to track the spread of the disease. Many healthcare...
A new year and a new decade find many NHS trusts facing the same problems. In January this year the BBC released an article addressing the huge legal fees the NHS faces. The fees are to settle outstanding claims of clinical negligence, once again highlighting...
Jonathan Zito and Christopher Clunis? Mary Povey and Raymond Sinclair? Lin and Megan Russell and Michael Stone? I wouldn’t be surprised if these names didn’t mean anything to you. Why should they? Well, Jonathan, Mary, Lin and Megan were all victims of homicides committed by...
“We are not here to curse the darkness, but to light the candle that can guide us through that darkness to a safe and sane future.” (John F Kennedy, 1960) At its heart patient safety is all about making sure we are continuously learning - not...
When a serious incident occurs, it is vital that the investigation process is thorough and can stand scrutiny. Getting to the heart of what went wrong and putting solutions in place to reduce the chances of a repeat incident requires an acute focus on the...