Learning

Human factors in healthcare – an interview with Jo Gillespie

The Eva team caught up with Jo Gillespie, former airline pilot and aviation safety expert, to discuss how understanding human factors has revolutionised the approach to safety in aviation. He suggests that now is the time for healthcare to learn lessons from other industries to improve operational performance and patient safety. Tell us about the …

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How can a patient safety incident be related to cockpit culture?

In the late 1940s following WWII there were two significant influences on commercial cockpit culture. What followed changed aviation safety forever and would eventually inform our understanding of how to manage the impact of a patient safety incident. The first was a result of the massive wartime technology spike, taking planes higher and faster than …

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Understanding human performance

First let’s clear up the difference between human factors and human performance. Human performance is all about how and why people do what they do. Human factors is the science which applies what we know about that ‘how and why’ to the design of machines, equipment, work environments, procedures and anything else involving human interaction. …

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Cognitive dissonance – why we sometimes press on when we shouldn’t

Firstly I should make it clear that I am not a psychologist nor in the truest sense of the word am I a scientist, although as an aviator I have a broad understanding of a lot of science. My knowledge of cognitive dissonance, in particular, comes from extensive research into why pilots were flying approaches …

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Why was this year’s World Patient Safety Day focused on maternity care?

Although World Patient Safety Day passed us by a few months ago, it is still important to reflect on this year’s targets and their progress as 2021 slowly draws to a close. The theme chosen by the World Health Organisation (WHO) this year was ‘safe maternal and new-born care’.  It was given the emotive strapline …

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10 Important Things to Take Away from the New NHS Patient Safety Strategy

“We are not here to curse the darkness, but to light the candle that can guide us through that darkness to a safe and sane future.” (John F Kennedy, 1960) At its heart patient safety is all about making sure we are continuously learning – not only from the things that go wrong- but also …

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